Total Tools Price Match

Total Tools has been offering Australia first-rate products and first-rate customer service for more than 30 years. You can be sure that you’ll find the tool you need for your task because they provide the widest selection of the greatest professional tool brands in the world.

Does Total Tools Price Match its Competitors?

Yes. They have a policy of price matching.

Does Total Tools Price Match Online?

Yes. Online and in-store price matching requests are both accepted.

Is There Price Adjustment Policy at the Total Tools?

No. They don’t have a policy for pricing adjustments.

Price Match Criteria:

The following prerequisites must be satisfied to be eligible;

  • The item needs to be the same model, brand, and color.
  • You need to promote a product in print or electronic media to be eligible for the refund (including newspapers, catalogs, radio, and television ads or online).
  • The competitor’s store must carry the merchandise.
  • The price of the product must include all taxes, fees, and delivery costs.
  • The comparative price must be lower on the day you submit your request if you purchase a product and ask for a price guarantee.
  • Financing, installation, bundling, rebates, cash back, coupon savings, loyalty incentives, and free bonus goods are not included in the contest.
  • The rival is located in Australia.

Price Match Process:

The pricing matching procedure is easy:

To show them proof of the low price, you can go to the Total Tools store or get in touch with their online service.

Once they have confirmed the pricing, they will promptly match it and present you with the accurate price.

Exclusions:

The exclusions are as follows:

  • Commercial/trade quotations
  • bulk/large-scale purchases
  • Items offered for auction
  • stock liquidations
  • sudden sale
  • clearance or a sale (including eBay)
  • Blemished
  • seconds
  • refurbished
  • Ex-demonstration or damaged stock
  • Advertising blunders are made by certain persons.
  • When this occurs, the rival may issue a notice that accurately describes what transpired.
  • Dealers and importers who break the law are distributing goods that are not permitted to be sold in the nation.
  • special occasion
  • offers from clubs or membership
  • promotions or costs offered by third parties but not to the general public
  • or Products on special order

Total Tools Competitors’ List:

There is no precise list of price match rivals. Therefore, you should only ask for a price match on similar items.

Total Tools Online Order Returns Policy

30-Day Returns Exclusions

Special order items are not eligible for returns within the 30-day period. Backordered items cannot be returned to the vendor or exchanged for a refund if you change your mind. Consumers’ rights to return items under consumer warranties are unaffected by this.

Consumer Guarantees

If you believe a product has a flaw, the Australian Consumer Law may provide you with a remedy. The Australian Consumer Law acknowledges that the acceptable period for each item (or service) may vary depending on the nature of the goods (or service), the price paid, and any representations made about them.

The manufacturer or their service representative must evaluate your items in a fair amount of time if you dispute an item and think it to be defective. If there is a substantial defect with the product, you can choose between a refund, exchange, or repair. If the problem is minimal, they will repair (or replace) it in a timely manner.

If an item is harmed as a result of abuse or atypical use, Total Tools will not offer a refund, exchange, or repair. Total Tools needs confirmation of purchase before providing a remedy under the Australian Consumer Law.

Damaged in Transit

Deliveries of items that seem damaged should not be signed for. Please don’t hesitate to get in touch with the retailer who fulfilled your order as soon as you can if the damage is only noticed after the items have been unpacked. The store’s phone number and address can be found in your order confirmation email. They will then let you know if you need a replacement item or a refund. If you’d prefer, they might also help you at your neighborhood store.

Not as Advertised/Incorrect Item

Please contact the store where you made the purchase or the online support staff at onlinesupport@totaltools.com.au if your order comes and is not what you expected.

Faulty Product

Do not hesitate to get in touch with the retailer where you placed your order if you are still experiencing issues obtaining it. Your order confirmation email contains each store’s contact information. The store must decide if the issue is a serious or minor flaw before deciding whether to repair or replace the item. Some manufacturers request that you give them the damaged items so they can inspect them before they can offer you a replacement.

Change of Mind

Have your thoughts since changed? You have 30 days to return the item to the store from whence it was received and receive a refund.

Valid Receipt

For a return, you must present a copy of your in-person receipt of the email you received with your online order. If returning items to the store, kindly bring a duplicate.

Some Questions and Answers:

You now have knowledge about Total Tools’ policy on price matching and adjustments. However, you can still have some queries. Following are some queries and responses:

When were Total Tools Founded?

In 1989, Total Tools was established.

What makes Total Tools so popular?

Because it sells high-quality tools for reasonable costs, Total Tools is well-known. It also provides a large selection of products and an easy online ordering process.

Summary of the Article:

Popular retailer Total Tools sells high-quality tools for affordable pricing. It has a large selection of products and an easy online ordering process. To guarantee that clients receive the greatest bargain possible, it also has a price matching and price adjustment policy.

 

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