StockX Return Policy

The StockX return policy is fairly rigorous, and the only situation in which you might receive a refund is if the firm is at fault for a problem. Inadvertently purchased things cannot be exchanged or returned, however, they can be sold on the website.

As the stock market of things, StockX is growing in popularity and offers a distinctive way to purchase goods for a low price. To understand what safeguards are available to you as a buyer, you must comprehend the return policy.

StockX Return Policy

What Is the Return Policy at StockX?

Case-by-case situations determine how StockX returns work. Within three days of receiving your order, you must send a written message to customer support if there is a problem.

How to do it:

  • Within the 3-day return window, send an email to the customer support department to officially report the problem.
  • If there are any problems with the product, such as hidden damage or forgery indications, describe them in great detail.
  • Include images of the problem and a picture proving the item still has the StockX verification tag attached.
  • Include a QR code on the StockX verification tag with at least one clear image.

Until you are positive that you are keeping the item, DO NOT remove the verification tag. Your prospects of making a comeback will be immediately eliminated if you do this.

StockX typically serves as a go-between for buyers and sellers, therefore there is no assurance that you will be granted a refund, exchange, or swap.

You must mail the item back from the nation that the return label specifies unless the company gives you a special exception (which typically happens if they made a mistake). The one connected to your first shipping address is this one. If you don’t, you could have to pay more for shipping.

STOCKX RETURN POLICY
Return Period 3 Days
Return Method Online
Exchange Period 3 Days
Exchange Method Online
Refund Period Within 14 Days From Purchase
Refund Method Method of Payment

 

How Strict Is the StockX Return Policy?

The return policy for StockX is regarded as being extremely tight. To even begin the return procedure, you only have a brief window of time, and the merchandise must be in exactly the same condition as when it was shipped.

StockX does not accept returns where the customer is at fault (i.e. purchasing an item in the wrong size). Instead, in order to make up for their losses, the customer support personnel will advise the buyer to resell the item on the website.

Most of the time even damaged things cannot be returned. A voucher for your subsequent purchase might be provided by StockX, but this is not a guarantee.

Only obvious company errors or fake goods should be expected to result in a return being accepted.

Can I Return My StockX Products After 30 Days?

After 30 days, no StockX products may be returned. The return period is set at three days from the day you get your goods.

After 30 days, you can resale StockX products on the website, but you’ll need to alter the price to account for any additional damage the item may have sustained. If the item was idle for a while, the price variation shouldn’t be significant or even there.

Are There Return Exceptions?

Return exceptions are granted on an individual basis. Because every shopping circumstance is different, StockX is unable to guarantee outcomes.

Refunds are only guaranteed when an exception is made and the return is approved, which typically happens when they make a mistake.

Buyers must participate in the investigation in order to resolve any issues they may have with fake goods or dishonest transactions.

Does StockX Have Free Returns?

As long as you are sending the item back from the nation listed on the return label, you can ship the item back to StockX for free if they approve your return.

Although this is usually not a problem, you should be aware of it if you plan to cross the border soon after getting your purchase. You might have to pay extra shipping fees, for instance, if you had the item mailed to you while on vacation in the United States and then tried to return it from Canada.

How Long Do StockX Refunds Take?

Because there is no fixed return policy, it is impossible to predict how long it will take to get a refund if you request one.

If the item in question is fake, the refund won’t be given until you’ve finished your part of the investigation.

Refunds can often be anticipated seven days after the return is received. The StockX customer care staff might be able to provide you with a personalized timeframe tailored to your scenario.

Does StockX Send Fakes Back?

StockX shall reimburse all fees and charges paid by the buyer for a counterfeit item, including shipping and handling fees, in accordance with Section 6 of the  StockX Terms and Conditions,

In return, the business requests that the purchaser contact them within three days after receiving the item. Consumer shall assist with the investigation and the disposition of the item when StockX launches an investigation.

This might comprise:

  1. delivering images and any required proof
  2. delivering the object to the authorities
  3. destroy the object (with proof)
  4. Getting the thing back

Buyers should anticipate StockX to accept the fake back and reimburse any expenses incurred as long as the investigation proves the accusation of a counterfeit item and the buyer cooperates.

FAQs

What is StockX return policy for wrong sizes?

Due to the live market’s anonymity, we are unable to offer refunds, exchanges, or swaps, even if you bought the wrong size. You can still resell with them if you decide you no longer want your goods.

What can you do if your order is damaged?

Send an email to StockX support with your purchase number, pictures of the damage, and a picture of the box your item was shipped in if it arrived from the carrier damaged so they can check into it for you.

Does StockX have buyer protection?

Buyer protection is not offered by StockX.com. Due to their thorough verification process, the company claims that every item they offer is authentic.

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