Steve Madden Return Policy

There are many different reasons why customers return shoes or other items to the retailer. The reason for the return can range from the wrong size of the item to discovering damage when they open the box. There can be different return policies in force depending on the brand. Steve Madden is the same.

Steve Madden Return Policy

What is the Steve Madden return policy?

Anyone who made an eligible purchase from Steve Madden has 30 days from the date of purchase to return those items. However, products marked as final sale or on clearance, masks, mask filters, earrings, gift certificates, and any other accessories without a tag no longer in place are not eligible for returns.

We’ll explain the Steve Madden return policy in this article, along with the procedure for requesting a return. We’ll also address some additional frequently asked questions about the procedure for returning things to Steve Madden.

How to Return a Steve Madden Product

You can start the process by submitting a return request in a few different ways. Requests can be submitted online or at the nearby Steve Madden location. The actions you need to do will vary depending on your preferences and the return option you select.

Returning In-Store

To return an item in-store, all you have to do is locate the closest Steve Madden store and bring your item with you. Bring it to the checkout area when you get there so a staff member may assist with the return procedure or inform you that the item isn’t returnable.

Can You Return Online Purchases in a Store?

Online-purchased items from Steve Madden can be returned to a physical store. The SM items, however, have to be bought via the official Steve Madden website. You must send the merchandise back to the original website where you purchased it if you purchased it from a third party.

Returning Online

Online return processing operates differently than in-person processing. Visit the website’s return center and input your zip code and order number to start a return. Print the shipping label after clicking the “start your return” option. After printing, place the return in a box and deliver it to the closest package drop-off location.

The cost of return postage will be $6.95, and all shipping costs are non-refundable. The initial payment method you used will then get your refund.

How Strict is the Steve Madden Return Policy?

The 30-day window during which you can return unworn/unused merchandise is very much the same as what other well-known businesses have. The requirement that the item you’re returning be unused makes SM seem to be stricter with this policy than other retailers.

Masks and mask filters, sale products, jewelry, and accessories without tags are all immediately excluded from return eligibility.

Steve Madden Exchange Policy

Their general return policy is directly related to Steve Madden’s exchange policy. You can only exchange new items that you bought from a Steve Madden store or their official website.

You may either get shop credit to spend on new merchandise when exchanging for a different item or a refund that is applied to your original payment method. If you bought the item online, remember to bring the shipping label and the packaging with you when you bring it in for a return or exchange.

If you want to make an online exchange, you can do it through the returns center. If the replacement item is in stock and available for shipping, it will be sent to you as soon as the original, flawed item is received. After printing the shipping label, package the item and transport it to the closest delivery place.

Steve Madden Refund Policy

All complete refunds that Steve Madden accepts will be applied to your original payment method. Any returned, unused items will receive a complete refund. If you are returning an item in-store, your original purchase should be refunded to you within 24 hours. On the other hand, after the defective item is received, you ought to see a refund for an online purchase appear.

Does Steve Madden Take Returns Without Receipt?

There is no need for a receipt in order to return a Steve Madden item. In fact, all you need is the order number and email address to return it with happy returns. After that, your reimbursement should begin right away.

As long as your in-store return is within the 30-day window, you can still do it without a receipt. By doing this, a staff member can search up your purchase using the credit/debit card data that is already stored.


Can I Return a Steve Madden Product After Use?

All Steve Madden items must be unworn and unused when being returned. All non-clearance, non-mask, and non-ineligible items may be returned after 30 days of purchase as long as they haven’t been used.

How Long do Steve Madden Refunds Take?

You can get your refund right away or within 24 hours if you return a Steve Madden item in person. Your refund could take up to two weeks if you are mailing the item back. You should get your refund to your original payment method within five business days of the firm receiving your returned item.

Does Steve Madden Accept Returns After 30 Days?

After 30 days, you are not permitted to return your SM goods, per the return policy. In the event that you want to return something, associates can simply locate your information in the system throughout this 30-day term.

In Conclusion

In conclusion, your Steve Madden product may be returned as long as it doesn’t fall under any of the following categories:

  • Final or clearance sales
  • mask filters or masks
  • used or used items like clothing, shoes, or jewelry
  • any bags or accessories that are missing their tags

If your item qualifies, you have 30 days from the date of purchase to return it. For added convenience, you can return SM products bought online to your local Steve Madden store as long as you made your purchase from the company’s website.


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