Shein Return, Exchange & Refund Policy Explained

One of the most well-known internet merchants, Shein, focuses mostly on selling to women worldwide. Although return policies differ by nation, Shein’s return policy for purchases made in the United States is pretty simple. Today, we’ll go through when and how exactly you can return a purchase for a refund or an exchange.

Particularly when buying clothing online, transactions might go well or poorly. You might have to return the adorable clothing you purchased from Shein because it doesn’t match the online pictures or because the sizing is incorrect.

This article describes how to return an item to Shein and how long it takes. Additionally, find out which items are not returnable.

Shein Return, Exchange & Refund Policy Explained

What is the Shein Return Policy?

Within 45 days of the purchase date, Shein accepts returns sent through the mail. Your first order return is cost-free. Insurance and the initial delivery charge are not refundable.

Normally, returns are processed within 7 days after delivery; but, at the beginning of January 2022, because of COVID-19-related issues, refund processing is taking 10–12 days.

Shein will take back merchandise as long as it is unused, unwashed, undamaged, and still bears its original tags, packing, and hygiene label. To find out which things cannot be returned, continue reading below.

Please be aware that the 45-day rule begins the day you order the product, not the day you receive it. You will receive your Shein purchase between 7 and 11 business days after placing your order online because processing takes 1-3 business days and standard shipping takes 6 to 8 business days.

This means that it could take up to 16 days after your purchase to receive the item in the mail if non-business days (weekends) are included. The 45-day return period is reduced by those days, so in that case, you would only have 29 days remaining to return your item.

Shein, fortunately, does not take into account the time it takes for you to mail back your returned item. They take into account the postmark date on your returned package and deduct it from your purchase date. Your return will be processed without issue if it’s less than 45 days.

Shein Return Policy
Return Period 45 Days from ordering
Return Method Online or by mail
Exchange Period 45 Days
Exchange Method Online or by mail
Refund Period 10-12 business days
Refund Method Original Method of Payment


How to Return a Shein Product

Log in to your Shein account to start the return process. To return an item, select “My Orders” and then “Return Item” next to the order you want to cancel.

Choose the things you want to return and explain why then send. The return label should then be printable from the website. Drop off your parcel at the nearest post office after tapping this label on the outside.

If this is your second return from the same order, the shipping charges will be your responsibility. You can choose and pay for your delivery method, or you can utilize a shipping label provided by Shein, which will take a $7.99 shipping fee from your refund.

Shein Exchange Policy

You might want to swap your item for one that is the proper size if it is too big or tiny. Within 45 days of the purchase date, you can submit an exchange request using your Shein account. If your requested item is available, an exchange will be made. In that case, you can ask for a refund.

Shein Refund Policy

You have the option of having your money reimbursed as a credit to your Shein account wallet or your original payment source if your returned item satisfies the requirements of the refund policy.

The reimbursement will process after your returned item is received, which could take a few days.

  1. Shein wallet: in under a day
  2. 1–5 business days for PayPal
  3. Card payment: Credit/Debit: 4–14 business days

How Strict Is the Shein Return Policy?

Products that are being returned must be brand-new, unwashed, and undamaged, with all of the tags and packing still attached, as well as the hygiene label. If you’ve maintained the original tags, Shein might accept a returned item that has been washed, but you’ll need to get in touch with customer support first. Shein has also been known to accept items with the tag still on them, however, this is not expressly stated in their return policy.

These returns are not accepted by Shein:

  • Bodysuits
  • Lingerie
  • Jewelry
  • Beautifying goods
  • Underwear
  • Party/event supplies
  • pet products
  • Accessories (except scarves, bags, and mermaid blankets)
  • Cosmetics with a tampered-with hygiene seal
  • Items marked “non-returnable”
  • gratis presents


Does Shein Accept Returns After 30 Days?

Yes, up to 45 days following the date of purchase, Shein accepts returns. Your returned item must be postmarked no later than 45 days from the date you made your payment for the item on the Shein website. This includes processing and shipping time.

What Items Cannot Be Returned to Shein?

Items that have been used, washed, damaged (by you), or had their tags removed are not eligible for returns.

Bodysuits, lingerie, jewelry, cosmetics, undergarments, party and event supplies, DIY goods, pet supplies, and accessories are all excluded from Shein’s return policy (except scarves, bags, and mermaid blankets).

Does Shein Have Free Returns?

Yes, your first order return is free. This entails that you may return as many goods from the same order in a single shipment for free. The initial shipping and insurance costs are not refunded.

Who Pays the Return Shipping Charge?

Your initial order return will be covered by Shein. Any additional returns beyond the initial one will require you to cover the shipping costs. You have the option of using Shein’s printable mailing label, which costs $7.99 or paying for your own delivery service.

How Long Do Shein Refunds Take?

After receiving your product, Shein refunds take seven days to process. Refunds now take between 10 and 15 days to process owing to COVID-related issues as of January 2022.

Can I Return Items on Sale?

If the sale items adhere to the requirements of the return policy, then you may return them. Items that are on sale and are marked as non-refundable at the time of purchase are not returnable.

Can I Return Shein Products After Use?

Shein-purchased clothing can be tried on before being returned, but used or worn items cannot be returned. This implies that you cannot use the item for a single day or event before returning it. When trying a product on, leave the tags and stickers on.

Returns on beauty items are also not accepted if the hygiene seal has been broken, signifying use.


Shein’s returns are plain and straightforward. From the date of purchase, you have 45 days to postmark and mail your return. Your products must be unworn and still have their tags on for the first return on any order to be free.

As long as your item is not on the aforementioned list of items that cannot be returned, you may request a refund or exchange if you’re dissatisfied with your purchase for any reason.


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