Return Verizon Equipment

You might be wondering how to return your Verizon equipment if you’re one of the millions of Americans with Verizon service. Given that there are so many various kinds of equipment, it can be a little perplexing. We will go through all the information you require about returning Verizon equipment in this article. We’ll go over the kinds of equipment that can be returned, the locations where you can return it, and the steps you need to do to return it correctly. Let’s get going!

Return Verizon Equipment

Where Can You Return Your Verizon Device?

Your Verizon gadget can be returned by mail or to any Verizon store. It’s vital to check with your neighborhood store first before attempting to return your gadget because not all retailers accept returns. You will need a return shipping label if you decide to mail your gadget back; you can get one by going to the Verizon website.

Continue reading to learn what you can do to make this process go as smoothly as possible.

What Types of Devices Can You Return?

The majority of Verizon hardware, including phones, tablets, laptops, and modems, can be returned. There are a few exceptions, though. Verizon may impose a fee, for instance, if you return a gadget that has parts missing or that has been damaged. Additionally, some promotional gifts, like free phones, might not be returnable.

What Do You Need to Return a Device?

You must include all accessories, including chargers, headphones, and cords when returning a Verizon device. You will also need to present a legitimate form of identification and details about your account.

Keep in mind that you must pack your equipment in the box it arrived in. If not, you can be assessed an extra cost.

Securely package your equipment to avoid damage during shipping. Verizon advises selecting a shipping company that offers to track, like UPS or FedEx.

How to Return Your Verizon Router?

Call 1-800-Verizon to ask for a return shipping label if you need to return your Verizon router. Pack up your router and any accessories you have and send them back to Verizon once you get the shipping label. You can return it by dropping it off at a Verizon store or shipping it back with tracking. Keep the tracking number for your records, please.

You only have 30 days to return your Verizon router, so keep that in mind. You will then be assessed a restocking fee.

What does FIOS Equipment need to Be Returned?

Since it depends on the circumstances, there is no definitive solution. Any routers, modems, or set-top boxes that came with your Verizon FIOS service should be returned. You are not required to return any equipment that you have personally purchased, though.

The best course of action is to get in touch with Verizon directly if you’re not sure whether you need to return something. They’ll be able to provide you with a conclusive response.

Where Can You Return Verizon Set-Top Box?

Most Verizon FIOS stores accept the return of Verizon Set-Top Box. All accessories, including the power cord and remote control, must be included.

It’s crucial to verify with your local Verizon FIOS TV store before attempting to return your Set-Top Box because not all Verizon FIOS TV stores accept returns.

Can You Return Verizon Equipment to Any Store?

No, you are not permitted to return Verizon equipment to any retailer. When it comes to returning goods, Verizon has rigorous regulations. The best way to find out where to return your equipment is to give customer service a call in advance.

Can You Return Verizon Accessories to Any Store?

Yes, any shop will accept returns of Verizon accessories. In addition, you must return accessories to the precise location where you purchased them if you purchased them from an authorized vendor.

Do You Need to Return Your Verizon Remote?

You are not required to return your Verizon remote control. You are free to keep your remote for as long as you desire with Verizon.

What Happens If You Don’t Return Your Verizon Equipment?

You will be assessed a fine if you don’t return your Verizon equipment within the specified 30-day period. The cost is determined by the kind of equipment you have.

What Is the Time Frame for Returning Your Verizon Equipment?

The typical return period for Verizon equipment is 30 days. This time period starts on the day your service is terminated.

For your records, we advise preserving your tracking number and return receipt. You can use this to keep track of when you returned the equipment and as evidence if there are any problems.

How to Return Your Verizon Equipment Via UPS Mail?

By using UPS mail, you can return your Verizon equipment by following these easy steps:

  • To get a return shipping label, make the first call to Verizon customer service. You will receive a return mailing label from customer service along with guidelines on how to package your equipment.
  • Next, pack your Verizon equipment according to the shipping instructions and label that were provided.
  • Finally, either have a UPS driver pick up your package from a UPS site or leave it off there.


It’s crucial to adhere to the guidelines given by customer support when returning Verizon equipment in order to guarantee that your item is accepted and handled appropriately. Please do not hesitate to get in touch with them for assistance if you have any queries concerning the return procedure.

We trust that this post has made any misunderstandings regarding returning Verizon equipment apparent. Now that you are aware of the procedure, it ought to be simple. Just be sure to include all of the attachments when returning your equipment and to do so within 30 days. Happy to be back!


Can you return Verizon equipment to any store?

Please follow the return instructions in your package if you ordered your goods over the phone or online. You may return any item you bought from a Verizon store to any other Verizon store.

What equipment do I need to return to Verizon?

The router, STBs, and remotes must all be returned. ONT, BBU, and PSU may stay. Open the BBU, unplug the PSU’s power, and then disconnect the battery.

How do I cancel my FIOS equipment and return it?

Call us at 1.844.837.2262 from 8:00 am to 7:00 pm EDT, Monday through Friday. Keep your account details close to hand, please. Don’t forget to use My Verizon to check the progress of your final bill, equipment return, and refunds, if any, once your service has been terminated.

What do I do with my old Verizon router?

You can drop it off at a FIOS or UPS location if you want to return it. Keep the receipt handy in case VZ tries to charge you for the outdated router.

Do you have to return Verizon Remote?

You are not required to give up any outdated remote controls. You may throw away the previous remote now.

How do I terminate my Verizon service?

How to Terminate Verizon Service

  • Call (844) 837-2262.
  • Establish your ownership of the account.
  • reject attempts at retention.
  • Accept the cancellation of your service verbally.
  • A reference number is needed.

How do I return my Verizon 5G Internet?

You must cancel 5G Home or 5G Home Plus during the first 30 days of service in order to be eligible for a refund. Return the equipment within 30 days from the date of cancellation. For a return shipping label and box, call 800-922-0204.

What is Verizon STB?

HD Set-Top Box is exclusively digital. provides access to Pay Per View, On Demand, CD quality music, Parental controls, and Favorite channel recall via the on-screen Interactive Media Guide menu. shows the time and/or the channel.

Does Verizon charge for the ONT box?

You’ll probably have to pay Verizon for a tech visit. For an ONT, there may be a fee. If they do, be prepared to pay a high price.


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