Peloton Return, Exchange & Refund Policy

Recently, Peloton bikes have swept the globe. You can take hard spin classes from the convenience of your home with these stylish exercise bikes. It’s not surprising that Peloton has seen an increase in sales globally as at-home exercises gain popularity.

However, because Peloton bikes are more expensive, many individuals hesitate to purchase them if the return procedure is difficult. This article examines Peloton’s return policy and numerous frequently asked inquiries regarding it.

Peloton Return, Exchange & Refund Policy

What Is Peloton Return Policy?

Peloton’s return policy is quite typical. If clients are dissatisfied with their Peloton bike, they can return it for a full refund as long as the return takes place within 30 days of the delivery date, according to their website.

The policy further states that for the return to be accepted by Peloton, the bike must be in like-new condition.

Peloton Return Policy
Return Period 30 Days
Return Method Online
Exchange Period 30 Days
Exchange Method Online
Refund Period Within 5-7 Days
Refund Method Method of Payment


How To Return My Peloton Bike

If you find that your Peloton bike isn’t the proper fit for you, you may start the return procedure, according to the Peloton website, by phoning their hotline at 1-866-679-9129 or by chatting online at A representative will ask you to choose a time that works for you to plan the pickup of your Peloton bike during your contact with them.

How Strict Is The Peloton Return Policy?

The Peloton has a somewhat tight return policy. They strictly follow the 30-day restriction, and you won’t be able to get your money back if you try to start a return outside of that window.

Peloton Exchange Policy

Peloton does not yet have an exchange policy. However, according to some internet resources, you can start an exchange for specific Peloton products by getting in touch with customer care via one of the ways mentioned above.

Peloton Refund Policy

At present moment, the Peloton Refund Policy is the same as the return policy. The entire procedure is referred to by Peloton as a “free trial period.” In essence, you must begin the return of your Peloton bike or other items within 30 days of the delivery date in order to receive a complete refund. You won’t be able to get your money back if you try to return it after this period has passed.

Does Peloton Accept Returns After 30 Days?

Nope. After the 30-day grace period has ended, you will no longer be able to return your Peloton products for a full refund. This is true for both Peloton bikes and other Peloton products, so if you think you’ll need to return anything, make sure to do it before the 30-day window has passed.

Their website states that you have 30 days to return your bike, however you will be charged a shipping fee of $250 or more for bikes and $300 or more for treads.

Does Peloton Have Free Returns?

As long as it is within the time range, free returns are offered, according to the Peloton website. However, they do mention that due to the size and weight of their bikes, they are unable to reimburse customers for any shipping costs incurred in order to receive their bikes.

However, there are a few geographical exceptions to this rule. For instance, you are not even qualified for the home trial offer if you reside in Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, or any other region that can only be reached by ferry. This implies that regardless of the time period, your Peloton purchase is not returnable if you reside in one of these locations.

The Peloton website states that “Home Trial is not given to those in remote locations and other select places in the Provinces of Ontario, Saskatchewan, Edmonton, Manitoba, Alberta, and British Columbia.” if you reside in Canada. Quebec, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, New Brunswick, Nunavut, Yukon, and the Northwest Territories are the only provinces where home trials are not available.

Can I Return Peloton Products After Use?

After utilizing the products, you can return your Peloton items as long as you do so within the 30-day home trial grace period. The peloton makes keen to point out, however, that products must be returned in pristine condition and that any damage will necessitate paying a restocking fee.

How Long Do Peloton Refunds Take?

The Peloton website states that after receiving your shipment, your refund will be applied to the original payment method within 5-7 business days.

In Conclusion

The return policy for Peloton cycles appears to be quite normal for receiving a refund if you’re unhappy with your purchase. Happy riding and we hope you found this information to be useful.


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