New Look Return Policy

One of the leading fashion retailers, New Look carries some of the best and most expensive labels. You can buy these things from the convenience of your house thanks to its large internet presence. Additionally, its return policy is very clear-cut and uncomplicated. In actuality, New Look takes pride in its prompt return policy.

It is crucial to keep in mind that, in contrast to other businesses, New Look does not permit 30 days to use a product before attempting to return it. However, you only have 28 days to decide whether you want to return it. Apart from that distinction, New Look’s return policies are comparable to those of other businesses, and the entire procedure doesn’t take very long.

New Look Return Policy

What is New Look Return Policy?

Customers have 28 days to return their purchases under the New Look refund policy. Your 28-day window starts on the day indicated on your receipt or the day you received or picked up any items you bought online.

Within 28 days, you can return any item, including ones you bought on sale or at a discount.

The products must be new and in pristine condition.

Returning items requires a valid dispatch note (for online orders) or a valid receipt or other forms of identification as evidence of purchase.

All refunds will be made using the original form of payment and in the original currency (unless otherwise stated).

Return Period 28 Days
Return Method In-Store or online
Exchange Period No Exchange Policy
Exchange Method In-Store or online
Refund Period Within 21 Days From Purchase
Refund Method Method of Payment


How To Return a New Look item?

When returning an item to New Look, you will require a return label. But you can still participate in a no-print return if you don’t have a printer.

Regardless of whether you purchased the item online or not, taking it in person to a New Look shop is the quickest option to get a refund. Bring your return form, of course.

Can you return an online purchase to the store?

Of course, you can. In fact, the business advises returning an online purchase to the retailer because it’s typically the quickest way to get your money back.

How strict is the new Look return policy?

The return policy of New Look is quite lax and forgiving, yet it also has some tight guidelines. It specifically prohibits any kind of return after the first 28 days. The business will reject any returns that are made after that time period. In addition, if you return a product to the business after 28 days, you will just get your money back.

New Look Exchange Policy

There isn’t a formal exchange policy at New Look. Instead, you have the option to exchange the item by returning the first one and buying a new one; this is known as a return.

New Look Refund Policy

The New Look’s refund policy is simple and uncomplicated. The business will take care of the rest after you return your stuff, but they’ll keep you updated along the way.

As soon as your package is received by New Look, you will receive a confirmation email. In any event, we advise that you keep close tabs on your tracking numbers. After receiving your return, your money will be transferred as quickly as possible to the PayPal account you used to make the payment.

Does New Look accept returns after 30 days?

Even more stringent time restrictions apply to New Look. A product must be returned within 28 days of purchase, which is a fairly narrow window of time compared to that offered by other clothing retailers.

What items Cannot be returned to New Look?

When it comes to returning food items or anything that contain alcohol, New Look is very particular. Such things cannot be returned or refunded by the firm unless they are defective.

Exceptions (to return policy)

New Look does not allow returns on pierced jewelry, cosmetics, or facial covers due to hygienic concerns. If the initial packaging or hygiene seal has been broken, they do not provide returns on swimwear/underwear briefs. If the entire packaging has been removed, they will not be able to exchange or refund scents.
New Look will not take customized or consumable goods or products containing for return or refund unless such product is defective.
Online purchases of Third Party Brand products may only be refunded and reimbursed through the warehouse.
Returns can only be made in the stores and you cannot return a product to the warehouse.
New Look will not accept any products that were returned after the 28-day return period has expired, and that have been worn or considered unsellable.
If you make your purchase via PayPay, you will be refunded with a New Look gift card.


How long does New Look refunds take?

After submitting your items to the return shipper, you should receive your reimbursement within three weeks, however in many cases, you may get it sooner.

This period of time takes into account the time needed to obtain your return from the carrier (5–10 business days), the time needed to review your return after it is received (1–3 business days), and the time needed for your bank to process the refund request (5 to 10 business days).


Does New Look give full refunds?

Unconditional full refunds to your original payment method are given by New Look. To obtain your refund, give yourself roughly three weeks.

Can I return a New Look product after use?

No, after using a product, New Look does not accept returns. The item must be in its original, unused condition.

Does New Look take returns without a receipt?

No, returns without a receipt are not accepted at New Look. When returning an item to New Look, you must present a receipt.


You should have no trouble returning your New Look product as long as you have your receipt, don’t use the items before returning them, and get in touch with the business within 28 days of purchase.

You should always keep in mind that New Look has a strong customer service team and a very significant internet presence, so if you have any queries regarding how to make a return, don’t hesitate to get in touch with them.


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