Hello Molly Return Policy

There is a 30-day return policy for Hello Molly. Instead of cash refunds or credit to charge cards, shoppers who return items are given store credit.

Both domestic and international returns can be sent to Hello Molly through the mail. Let’s look at Hello Molly’s return policy in more detail and what to anticipate if you need to send your purchase back.

Hello Molly Return Policy

What is Hello Molly’s Return Policy?

Your recent 30-day purchases of products are covered by Hello Molly’s return policy. The goods, however, cannot be utilized or modified in any way. This encompasses cleaning it or taking the tags off.

The 30-day window for returns under Hello Molly’s return policy begins on the day your product is delivered by the shipping company. Additional restrictions apply to some items’ return eligibility. Cosmetics and intimate clothing are included in these exclusions.

Hello Molly Return Policy
Return Period 30 Days
Return Method Online or by mail
Exchange Period No Exchanges offered
Exchange Method Online or by mail
Refund Period 5-7 business days (defective items only)
Refund Method Original Method of Payment


How to Return a Hello Molly Product

Customers based in the United States can initiate a return by clicking here. You’ll want to have your order number ready and follow the instructions on the page. Additionally, you will require the email address used to place the order.

Remove the original address label if you’re returning your purchase in its original packaging. In case you can’t remove it, you can either cover it or black it out.

Before receiving your return label, you must pay for postage. Once you have this, place it on the sealed package and ship it through the Post Office.

Returns from outside the United States

Customers outside the United States can download and print Hello Molly’s return form here. Go ahead and fill out the form according to the instructions.

The form must be enclosed in the package for Hello Molly to properly credit you. Cover the original package’s label. You’ll need to pay for shipping and arrange delivery through a local carrier or postal service.

Can You Return an Online Purchase to the Store?

No, because Hello Molly does not operate retail stores. Only online purchases are permitted.

How Strict is the Hello Molly Return Policy?

The return policy at Hello Molly is fairly stringent. Wearing, washing, smelling, or staining merchandise is not permitted. There must be no missing tags or Hello Molly hangtags.

Shoes must be in their original shoeboxes and cannot be returned if they are labeled as “Final Sale.” There cannot be any postal labels on these boxes.

The following items are not available for returns: undercover style assistants, earrings, caps, stockings, hair accessories, massagers, beauty products, and intimate clothing.

Hello Molly Exchange Policy

Only store credit is available for exchanges at Hello Molly.

If you’d like to order a different size, return your things as soon as you can. If they fit the requirements for returns, you’ll receive shop credit. You can order a different size or any of our other things with your store credit.

Hello Molly Refund Policy

Returns are only eligible for store credit. Any returned items are not eligible for a refund from Hello Molly unless they are shown to be damaged. Refunds may take five to seven days to appear on your credit or debit card.

Hello, Molly needs evidence or proof of a manufacturing flaw. Photos are frequently accepted as proof.

Does Hello Molly Take Returns Without a Receipt?

Through a customer’s online account, order number, and email address, Hello Molly processes returns. The requirement for a physical receipt is not mentioned.

Does Hello Molly Accept Returns After 30 Days?

After 30 days, Hello Molly normally does not accept returns. Defects from the manufacturer would be the exception. However, in order to guarantee that consumers receive shop credit or a refund, Hello Molly requests that customers tell them as soon as possible.

What Items Cannot Be Returned to Hello Molly?

any product that could compromise hygiene, including self-tanning lotions, cosmetics, intimate clothing, and personal massagers.

Additionally, products cannot be washed, changed, or worn. Also ineligible is merchandise that has had its original tags removed.

How Long do Hello Molly Refunds Take?

Upon return receipt, the turnaround time is usually seven days. The processing of refunds, according to Hello Molly, could take longer during times of high volume or due to sluggish shipments.

Customers can send an email to returns@hellomolly.com to inquire about the status of their returns.


Can I Return a Hello Molly Product After Use?

Unless you can demonstrate a manufacturer problem, no.

Is Hello Molly a Chinese Company?

No, it is a business with an Australian base.

Does Hello Molly Have Free Returns?

No, and yes. Customers are not charged by Hello Molly to start and finish a return request. The business, however, does not provide credit for initial shipping fees, pay for the return freight, or compensate for currency exchange rate disparities.


Except in cases of manufacturing defects, Hello Molly’s return policy is restricted to unopened items that are still in their original packaging. Requests for shop credit must be made within 30 days; they are non-transferable and valid for 12 months.


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