Fitbit Return Policy

Fitbit is a fantastic company that creates great smartwatches with fitness monitoring capabilities. Their fantastic products monitor incoming texts, changes in heart rate, and daily steps. But what if you get a Fitbit and discover that it’s not the ideal fit for you?

This page addresses many of the often asked issues concerning the Fitbit return policy as well as the actual policy itself.

Fitbit Return Policy

What Is Fitbit Return Policy?

The following conditions apply to Fitbit’s return policy: (please note this only applies to purchases made directly from the company via their online store).

If you are not pleased with your Fitbit for any reason, you may return it for a full refund as long as the following three requirements are achieved:

  1. Your Fitbit must be returned within 45 days of shipping.
  2. All Fitbit accessories and the device itself must be in good condition and be in the original packaging.
  3. A return authorization number is required.
Fitbit Return Policy
Return Period 45 Days
Return Method By Phone or Online
Exchange Period 45 Days
Exchange Method By Phone or Online
Refund Period 7-10 business days
Refund Method Method of Payment


How To Return Fitbit Products

Here’s how to get started with your return if you’re wanting to return your Fitbit and you fit all of the criteria listed in their policy.

Your return might be started in one of the following ways:

  • On Fitbit’s online store:

Go to the returned tool, enter your order number and billing zip code, and then adhere to the procedures stated after that.

  • By phone:

Give your customer care agent the necessary information when you call (877) 623-4997, then adhere to their directions.

  • Through Live Chat

Visit Fitbit’s Contact Support page, select “Live Chat,” and once a representative joins the chat, provide them with the necessary details before adhering to their instructions.

  •  Your return authorization number ought to have been provided to you by the method you choose.
  •  Put your Fitbit in the original box with all of your attachments.
  •  Deliver to the given address

How Strict Is The Fitbit Return Policy?

We have determined that the return policy is not at all strict because you are free to return your unwanted Fitbit for any reason. You have a generous 45-day window to return your purchased Fitbit for a refund, and they appear to be extremely understanding about it.

Fitbit Exchange Policy

At this time, Fitbit does not accept returns for its goods. Although they might have a different exchange policy, if you bought your Fitbit through a third-party shop, you might be able to trade it in for something else from their inventory.

Fitbit Refund Policy

You can return your Fitbit for a full refund as long as you complete the three criteria mentioned above. Once more, this only applies to the Fitbit website. The refund policies of independent merchants could be different from Fitbit’s.

What Items Cannot Be Returned To Fitbit?

The only circumstances in which you won’t be able to return your item to Fitbit are if you try to do so after the 45-day return period has passed, if you try to return something that has been damaged or is no longer in good condition, or if you try to return something without a return authorization code.

Does Fitbit Have Free Returns?

We were unable to determine whether returning an item to Fitbit is free. Despite carefully scrutinizing their website, we were unable to locate a response to this frequently asked question. However, we discovered that Fitbit cannot cover your delivery expenses if you return an item for a refund.

Can I Return Fitbit Products After Use?

Yes. If you follow the return policy guidelines, you can return your Fitbit once you’ve given it a try. This means that your Fitbit needs to be in working order (as must the accessories). It must be returned with all accessories and in the original packaging. A return authorization code is required, and returns must be done within 45 days of the original purchase.


How Long Do Fitbit Refunds Take?

Additionally, we were unable to learn how long Fitbit needs to wait after you return an item before issuing a refund. We would venture an estimate that the time it would take for your funds to arrive would be roughly the industry average of 7 to 10 business days.

Does Fitbit Accept Returns After 30 days?

Yes. Following your purchase, you have 45 days to return your Fitbit to the company.

In Conclusion

We hope you found this article on Fitbit’s return policy to be interesting. These things, in our opinion, are fantastic, and the return policy is one of the most lenient for comparable goods available.

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