Fashion Nova Return Policy

For their clothing, accessories, and lifestyle lines, Fashion Nova is well-known on a global scale. They are based in Los Angeles and operate 5 stores around Southern California. Despite working together on marketing plans with some of the biggest celebrities in the world, their costs are viewed as being on the lower end. However, the company’s return and refund policy aren’t very well-known, so let’s look at it.

Learn more about Fashion Nova’s return policy, whether you can exchange products, and which items in the store are not eligible for a refund by reading this article.

Fashion Nova Return Policy

What is Fashion Nova Return Policy?

According to Fashion Nova, you have 30 days from the date of purchase to request a refund or exchange the item as long as it is in new condition with all tags still attached and a valid receipt. However, they don’t offer cash refunds; they only offer gift cards.

According to the business, they do not offer cash refunds; instead, you may only return an item and get a gift voucher in exchange for it by mail, in-person, or online store.

They do make it explicit that the item needs to be undamaged, unworn, and in the same condition as when it was sold. Additionally, you must have the entire item’s package and related accessories.

Before returning an item that was damaged or inaccurate in any manner, whether you bought it in person or online, you must first speak with customer support.

For a complete refund, you must cancel within 7 days of delivery. If the department determines that the product was unsatisfactory in this case, you can request a refund directly to the original payment method.

What is Fashion Nova’s Exchange Policy?

It is recommended to exchange a product in-store within 30 days of the original purchase date, according to the policy. After this date, there will be no exchangeable items.

What is Fashion Nova’s Refund Policy?

According to Fashion Nova’s return policy, you will receive a store credit instead of a cash refund. To obtain the refund voucher, you must return the item with all the required documentation within 30 days after the original purchase. Items marked as “final sale,” which are listed below, are not eligible for refunds.

Fashion Nova Return Policy
Return Period 30 Days
Return Method Online or in-store
Exchange Period 30 Days
Exchange Method Online or in-store
Refund Period Within 5-7 Days
Refund Method Method of Payment


How To Return A Fashion Nova Product?


  1. Locate a Nova fashion shop
  2. On the fashion Nova website, you may look up your local retailer.
  3. Bring the item and the necessary documentation, such as the receipt, to the store.

Online Return Form

  1. The online return page for Fashion Nova is conveniently located on their website or by performing a quick search.
  2. Choose the goods you want to return by going to “my orders” on the portal.
  3. You must then verify your email address and shipping address.
  4. Next, enter the payment information that will be needed to purchase the return shipping label.
  5. The payment must be made, and then the shipping label must be printed.
  6. On the portal, it will be specified where you can upload the item.

By Mail

  1. Make your selection and explain the item you are returning using the order packaging form.
  2. Send it to Fashion Nova, 12588 Florence Avenue, Santa Fe Springs, CA 90670, at the address provided.
  3. When returning an item via mail, you must adhere to the return label on top of the original label to hide it.
  4. The package can then be scheduled for pickup or delivered to your neighborhood post office.

Does Fashion Nova take returns without a receipt?

On their website, it does indicate that you must have the proper documentation, including the receipt, in order to return an item, whether it be in-store, by mail, or through their online portal.

Does Fashion Nova Accept Returns After 30 Days?

Within 30 days of the initial purchase, returns and exchanges must be made; after that period, the items are no longer eligible for a refund. This 30-day limit may, however, be waived under exceptional circumstances, such as a lost item from an online order or a busy holiday season.

What Items Cannot be Return to Fashion Nova?

It is not possible to return items to Fashion Nova after they have been worn, altered, or washed. Also ineligible for a refund are things that appear to be in a different state than when they were sold.

Fashion Nova is entitled to determine the conditions under which returns are accepted.

Additionally, there are things that are final sale; these items cannot be exchanged, returned, or reimbursed. They are products with price tags that conclude in 00, 96, 97, and 98. for instance, $2.98. Final sale items also include all bodysuits, dresses, sale items, Nova kids, swimwear, underwear, beauty products, and party attire and accessories.

Does Fashion Nova Have Free Returns?

It should be noted that Fashion Nova offers free shipping labels to US consumers. This is the suggested method for returning any merchandise in the US because it will hasten the refund processing. Other customers must pay $3.99 for a single return shipping label and $7.99 for subsequent returns.

How Long Do Fashion Nova Refunds Take? 

It takes 5-7 days to complete the return once the products have arrived at their delivery hub. You typically won’t get the voucher until near the conclusion of this time frame. The gift card should be given to you right away if you return the item to the store.

In conclusion, Fashion Nova’s return policy is not terrible, but it may be annoying if you received a number of items that you were dissatisfied with and were consequently dissatisfied with the company and were unable to get your money back. It would be far better to offer clients a full refund because sometimes a gift certificate isn’t what they desire.


Can you get a refund on Fashion Nova?

Fashion Nova now accepts returns both in-person and online, but payments cannot be refunded to the original payment method. The only available choice at the time is a shop credit in the form of an E-Gift Card code, notwithstanding FTC objections. In-store credits do not cover shipping expenses.

What is the return address for Fashion Nova?

Returns should be made to 3571 Seville Avenue, Vernon, California 90058, USA.

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