Dillards Return Policy

Have you ever received or purchased something from Dillard’s Department Store and been dissatisfied? Dillard’s typically has a 30-day policy in place for returns. However, in order to make an eligible refund under this policy, you must comply with certain requirements.

Learn all about Dillard’s returns, including those for online purchases, by reading on. You’ll learn about this company’s return and exchange procedures as well.

Dillards Return Policy

What Is Dillard’s Return Policy?

Within 30 days after purchase, Dillard’s Department Store typically allows returns both online and in-store. However, you must satisfy their return requirements, which include presenting a label or receipt as proof of purchase, undamaged tags, and unused conditions.

Certain things cannot be returned in specific cases, such as Dillard’s shoes (must return in their original box).

You will be qualified for a refund depending on the original form of payment once Dillard’s acknowledges your item return. Be aware that Dillard’s only accepts specific items for returns; we’ll discuss these later in this piece.

Dillard’s Return Policy
Return Period 30 Days
Return Method Online or in-store
Exchange Period 30 Days
Exchange Method Online or in-store
Refund Period Within 7-10 Days
Refund Method Method of Payment


What Is the Dillard’s Mail-In/Online Return Policy? 

The majority of internet shoppers use the mail-in return option. Dillard’s actually makes returning anything ordered online via mail quite straightforward. But the primary drawback is that they cost money. By searching for your order number on the Dillard’s website, you can acquire a return label that will cost you $9.95.

To print your unique return label, just go to the website, search for your purchase number, and then follow the instructions. The minimum return label shipping fee is $9.95; next-day or expedited labels have a cost of $20 and $30, respectively.

Furthermore, if the total cost of your order is $150 or more, you will receive a free return shipping label. Additionally, if you used a Dillard’s credit card to pay, you can receive a free return shipping label with a minimum purchase of $99 in products.

You must comply with all other item return requirements and ship your returned item with either its original receipt or proof of purchase label. Remove any existing labels from the return package before affixing the new shipping return label. Send tax returns to:


Drive 600 Carnahan

72133 Maumelle, AR

Within 7 to 10 business days after receiving the returned item via the carrier of your choice, your refund will be processed.

Can You Return an Online Purchase to the Store?

Not everyone enjoys the inconvenience of mailing back an internet purchase. Additionally, since Dillard’s does not provide free mail-in returns to its consumers, the fees associated with mailing back goods can soon accumulate.

Fortunately, buyers have the less expensive choice of returning products to a Dillard’s in-store location after making an online purchase.

Simply locate the Dillard’s store location closest to you and bring the item you wish to return. When you contact customer care, make sure to have some kind of evidence of purchase (the original Dillard’s proof of purchase label or receipt). They can aid you in finishing your return and, if you’re qualified, issue a refund.

How Strict Is the Dillard’s Return Policy?

The return policy at Dillard’s is very well fixed in stone. On their website’s FAQ page, they explicitly describe their policy and list any exceptions. Items returned after 30 days are not eligible, and they won’t take anything if you can’t provide proof of purchase and preserve the item in unused condition.

Dillard’s Exchange Policy

If you need to exchange an item (have it replaced), you can either send the item in or go to a shop location and talk to customer care there.

To enable you to buy a new item, you will receive a refund in the form of your initial payment. Keep in mind that with mail-in exchanges, you are still responsible for your own shipping costs.

Dillard’s Refund Policy

You’ll have to wait until your return is accepted if you mail it back to get a refund. If you are given a refund, it will be processed in accordance with the conditions of your original payment method.

For instance, your return will be applied to the credit card you used to make the payment. You will receive payment in accordance with whether you made a cash payment or a check (but it may take an extra 10 days).

You must accept your refund as a Dillard’s gift card if you paid with Afterpay. Your refund will come in the form of a store gift card or merchandise credit if the item was a gift that you received from someone else.

Dillard’s Refund Policy Without a Receipt

As long as you have another form of evidence of purchase, you can technically return an item to Dillard’s without the original receipt. You can omit the receipt altogether if you still have the Dillard’s proof of purchase label attached to your item.

Does Dillard’s Accept Returns After 30 Days?

The standard return policy is that you can’t make a return after 30 calendar days have passed after the date of purchase. However, if the original receipt or point of sale notification states a longer return period for that item, Dillard’s will still accept returns after this time frame.

Are There Return Exceptions?

The following items are prohibited from being returned to Dillard’s:

  • Damaged (except for items that were delivered to you in that condition)
  • in a used state
  • being missing a receipt (receipt or label)
  • not having tags or having broken-off tags
  • items on clearance that have been reduced by at least 65%
  • Personalized or customized goods
  • Permanently discounted items with additional savings

In addition, shoes must be returned with the original packaging.

Does Dillard’s Have Free Returns?

Dillard’s does not provide a free, pre-paid return mailing label for mail-in returns, hence they do not provide “free returns.”

How Long Do Dillard’s Refunds Take?

Whether you return in person or by mail, a different timeframe will apply for your refund. Refunds for purchases made in-store are given out very quickly, however, refunds for purchases made via mail take longer to process and receive approval. In the event that there are shipment delays, this could take up to 7–10 business days.


What is Dillards return policy?

Within 30 days of purchase, Dillard’s allows returns both online and in-store.

When will I receive my refund?

Refunds are sent using your original payment method and take between 7 to 10 days to process.

Can you return to Dillard’s without a receipt?

Yes, you can request a refund and return your item as long as you have evidence of purchase.


Customers may return purchases to Dillard’s within 30 days in-person or by mail, but they are responsible for the return shipping costs. They also handle consumer refunds and exchanges.

We hope that our guide has helped you understand what you can and cannot return to this department shop with regard to.


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