Coach Return Policy

Coach offers a relatively lenient return policy as long as you go by the rules. For a complete refund, all items must be returned within 30 days of the original purchase. You have 14 days to return an item that you bought on sale or during a clearance.

Although some things cannot be returned, all items being returned must be brand-new and unopened. Additionally, you must confirm that you have the receipt.

Coach Return Policy

What is Coach’s return policy?

Coach offers a flexible 30-day return period, but the item must be brand-new and unused to qualify. You only have 14 days to return an item if you purchased it on sale or clearance.

Return Period 30 Days
Exceptions 14-day returns on sale items
Return Method In-store or Online
Exchange Period 30 Days
Exchange Method In-store or Online
Refund Period 7-10 business days
Refund Method Original payment method


How To Return a Coach item?

A coach provides a couple of simple methods for making returns. You can pick one from the list below.

In-Store Return

Any item, even those purchased online, may be returned to a Coach shop. To make the return, locate the shop that is closest to you and go there. You can get assistance from the cashier at the register.

If you want to return something, you must have the original order invoice or receipt since they won’t let you if you don’t have one.

Online Returns

If you purchased the item online, you may return it.

  1. When you received the item in the mail, fill out the return form that was included with it.
  2. Make sure the paperwork is enclosed with the item you are returning.
  3. Make sure to send your item to CSI Returns, One Coach Way, Jacksonville, FL 32218, which is the location of the Coach headquarters.
  4. Send the item back using FedEx, USPS, or UPS.

You will be responsible for the shipping charges when returning something online, so you won’t receive the entire amount of the refund.

Can you return an online purchase to the store?

Yes. You can go to the store with the online purchase. Online purchases made in-store are not eligible for returns. You will have to return to the store where you purchased the item if you purchased it there.

How strict is the Coach return policy?

Coach has a stringent return policy because they want to guarantee that all of the things being reimbursed are brand new and unopened. As a result, you cannot return an item that you have used and then changed your mind about.

You only have 14 days to return things you purchased on sale, giving you little time to determine whether you want to keep the item or not.

Coach Exchange Policy

The return and exchange policies are identical. You have 30 days to return the item to the store or mail it back to the warehouse if you want a new one. The object being exchanged must be of equal or lower value.

Coach Refund Policy

If you return Coach purchases to the store within 30 days with the receipt, you can get a refund.

Does Coach take returns without a receipt?

To return an item and receive a full refund, you must have the receipt. You can only return an item for a gift card if you misplaced the receipt or order invoice. In some instances, though, the card won’t have the full cost of the purchase. It will have the item’s most recent 30-day low selling price.

What items Cannot be returned to Coach?

Unless they have been opened and worn, all products may be returned to Coach.

Exceptions (to return policy)

Since practically all things can be returned to Coach within 30 days, there aren’t many exclusions to the return policy.

You can always visit the store and inquire whether they will still accept your merchandise; it is worthwhile to do so.

The only exception to the return policy is that you must return an item within 14 days if you purchased it on sale. You cannot return things that are final sale.

How long do Coach refunds take?

You will receive a refund the same day if you return it to the store. If you decide to return something purchased online, you must wait for the warehouse to receive the item before the money is refunded to your bank account or credit card. Normally, this takes 7 to 10 days, but it can take longer during the holidays or a campaign.


Does Coach give full refunds?

If you return the item within 30 days and it is undamaged, Coach will always issue a complete refund. You can only replace the item and not get a refund if you don’t have the receipt.

Can I return a Coach product after use?

All Coach merchandise must be unopened and unused in order to be returned. They are unlikely to accept the merchandise back if you have used it already. Even if you’ve opened the product, you may still return it if it’s defective or was harmed before you got it.

Does the Coach accept returns after 30 days?

No, Coach only accepts returns for regular-priced items within 30 days and within 14 days for clearance items.


Coach’s return policy is straightforward and comparable to those of many other clothing and accessory retailers. However, 30 days is a shorter period of time than some other stores.

While most stores don’t let you return things that were on sale, Coach does, as long as you do it within 14 days of the original purchase date.


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