Big W Return Policy

Big W offers an easily accommodating return policy while selling a wide selection of household necessities across Australia. Their Change of Mind Returns policy permits returns 90 days following the date of purchase. If the item is still in its original, resalable condition, you can claim a full refund as long as you provide your receipt as evidence of purchase.

While some items can be processed for in-store returns, some items cannot be returned. Returns may also be mailed.



Big W Return Policy

What Is Big W’s Return Policy?

BIG W provides a big return window. You’ll receive a refund from the merchant within 90 days of your purchase. You might be able to exchange as well. You’ll need the goods itself, together with your receipt or other proof of purchase, to start a return.

All accessories must be present, and the items must be in their original, resalable packing. The item can’t have been worn or used. A perishable product cannot be past its expiration date.

Return Period 90 Days
Return Method In-Store or online
Exchange Period 90 Days
Exchange Method In-Store or online
Refund Period Within 2-3 Days
Refund Method Method of Payment


How To Return A Big W Item?

To execute a product return or exchange if you made your purchase at a BIG W shop, go to the customer courtesy desk at the closest location. You will be guided through the procedure by the personnel. Make sure you have a copy of your receipt with you.

You must mail the item to the return address listed on the packing slip if you are returning an item purchased online.

Big W Exchange Policy

Certain goods are available for exchange. You can swap an item within 90 days after purchase as long as the proof of purchase is delivered with it.

Items that do not qualify for refunds cannot be exchanged.

What Items Cannot Be Returned To Big W?

Big W stores do not accept returns of some items. Typically, this is done for hygiene reasons, particularly during a pandemic. Although Big W has a “change of mind” policy, the following items are not eligible for a refund:

  1. tissues, paper towels, and toilet paper.
  2. goods for feminine hygiene and incontinence, painkillers, and cosmetics.
  3. cleaning supplies such as disposable gloves, sprays, and wipes that are antibacterial.
  4. diapers, wipes for babies, and nappies.
  5. animal food

Big W’s policy instead encourages you to share with individuals close to you if you purchased too many or changed your mind about any of these purchases.

Exceptions (to return policy)

Contact Big W’s customer service if you received a defective or damaged item. To swap the item for the same one, they will cooperate with you. They might even be able to fix the thing.

According to Big W, if there is a significant issue with an item you got, you are entitled to a replacement, repair, or refund.

Examples of serious product failures include flaws that would have prevented you from purchasing the product if you had known about them beforehand, flaws that render it unsafe, or the product being vastly different from the description.

Keep in mind, too, that misuse-related damages are not included in this.

Big W will not provide a refund, exchange, or repair if it appears that the item was mishandled and damaged. You can pick between a refund or replacement if Big W is unable to fix the product within a reasonable amount of time and the defect is not your fault.

How Long Do Big W Refunds Take?

Depending on the bank you use, it may take some time for a Big W refund to appear in your account. If the payment came from your bank account through PayPal, customers have often noticed a 2 to 3-day delay. If you paid with PayPal, the refund might be made right away.

Include delivery time in your anticipated turnaround if you are returning items you bought online. Products from Big W returned in-store will be handled right away.

Can I Return Big W Products After Use?

Most of the time, when you return Big W things, they should still be brand-new. They must be in sellable condition and in their original packaging. Any exchange or refund request may be declined by Big W.

Prior to making a purchase, it is advisable to make sure you are totally satisfied with the item. Try it on right away if you get an internet order. Before you take off the tags, start the exchange right away if you discover it doesn’t fit.


Does Big W Give Full Refunds?

Big W will give you a full refund as long as the merchandise is undamaged, unworn, and still within the permitted 90-day return window. The length of time it takes for the return to appear in your bank account mostly depends on the bank you choose. Returns of cash can be converted to shop credit.

How Strict Is The Big W Return Policy?

Although Big W offers a longer return period, they are stringent about needing your proof of purchase. You won’t be able to return your purchases to the store without this record. Additionally, they won’t accept anything that is severely harmed, dirty, or out of their original packaging.

Can You Return An Online Purchase To The Store?

Yes, you can return items purchased from Big W online to the closest location. When returning the things, please make sure you have the packing slip and proof of purchase.


Big W wants every one of its items to leave clients wholly delighted. Because of this, they gave customers 90 days to replace items if they changed their minds.

Items in good condition will be accepted for a full refund as long as they aren’t one of the things that can’t be returned, such as personal hygiene products.

Call the store’s customer service line if you have any questions about Big W’s return policy.

Additionally, you can speak with them in person at the customer care counter of the shop nearest you. Be sure to ascertain the precise guidelines for your place since some may have varying rules and regulations.


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